Terms and Conditions

Terms of Use 

Updated 02/02/16

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Eurodahlia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term ‘Eurodahlia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Station House Nurseries, Station Road, Burton, Neston, Cheshire, CH64 5SD. The term ‘you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

 

All images used within this website are copyright unauthorized use,copying, publishing or otherwise is prohibited and may result in prosecution.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Privacy Policy

 

We do not store credit card details nor do we share customer details with any 3rd parties.

We do store customer name and address information for internal marketing and delivery use, this information is not made available to 3rd parties

We send out a paper catalogue to our customers once a year if requested and this is sent to a customers Billing address.

 

Delivery Policy

 

Dahlia Tubers are NOT Available!

 

Dahlia Plants are available from early April until  June and dispatch will take place during this period dependent upon customers preferences.During periods of extreme cold weather we reserve the right to suspend shipping until such time as temperatures permit safe transport of plants and tubers.

 

Plants are delivered by either Royal Mail or Other Courier dependent upon size of order.

 

Delivery’s marked no substitutes may be delayed if insufficient stock is available or substituted with the nearest available variety at our discretion.  We reserve the right to substitute small numbers of plants on orders marked No Substitutes where necessary to keep with a customers delivery week.

 

Collection of Orders

 

Orders may be collected from the nursery, please give a weeks notice prior to collection to allow our staff to collect your order together and bring it to the collection greenhouse.

 

Returns Policy 

 

Should a customer not be satisfied with items received please contact Eurodahlia as soon as possible after receipt of order and we will endeavour to replace the items or refund payment provided goods are re-packaged and returned within 48 hours of receipt. Where possible use Email or our Contacts form to get in touch if there is a problem, we will do our best to help sort out any issues you may have.

 

Cancellation

 

Customers may cancel an order up to 48 hours prior to dispatch.

 

Rates

 

Postage and packing rates Mainland UK

 

Plants from £2.20

Delivery Rate

£5.00 per order

 

Northern Ireland, I,O,M, Scilly isles, Outer Hebrides and Scottish Islands

Plants from £2.20

Delivery Rates

up to 25 plants £5.00

up to 50 plants £10.00

additional plants please contact the nursery

 

Channel Islands

Plants from £2.20

Delivery Rates

up to 25 plants £10.00

up to 50 plants £20.00

additional plants please contact the nursery

 

Eire

2 day road service

Plants  from£2.20

Delivery Rates

Up to 50 plants £20.00

additional plants please contact the nursery

 

European Union

European union dispatch of dahlia plants and pot tubers. Dispatch to European Union is either by Courier or Air Sure.

All stock will be supplied as mini plants in plugs. Please order early to avoid disappointment. If for any reason a variety cannot be supplied we will substitute with a similar variety unless otherwise requested on the order form. Should a customer not be satisfied please ring the nursery in the evening as soon as possible after receipt of order. we will refund payment providing a complaint is made and the goods returned within ten days of postmark. We usually ship by royal mail international air tracked and signed or by courier for larger orders.

 

Plants from £2.20

Delivery Rates

Postage and packing rates European Union

Up to 50 plants £20.00